Privacy Policy

Shack Shine Barrie is a locally owned and operated Shack Shine franchise operated by Shine Bros Inc, serving Barrie, Ontario and the surrounding Simcoe County & Southern Georgian Bay. We are an independent franchisee, not the national franchisor or the O2E Brands corporate group. This Privacy Policy applies to this local website and the personal information we collect through it.

Through our website forms and booking links, we may collect:

• Your name, phone number (including mobile), and email address
• Your city, service area, or postal code (to confirm coverage)
• The service requested, property type, and any message or details you provide
• Preferred service date, if you choose to share one
• Communications preferences, including optional SMS/email marketing consent

When you use our "Book Now" links, you are directed to Shack Shine's official online booking portal, which collects the information needed to route your request to our franchise and schedule your appointment. That portal is operated by the franchisor and its booking/CRM provider and is subject to its own terms and privacy practices.

We collect personal information to:

• Respond to your questions and provide requested estimates or appointments
• Confirm whether we service your area before scheduling
• Communicate with you about your service, including by email and SMS
• Send appointment confirmations, reminders, and service updates
• Deliver, schedule, and follow up on exterior cleaning services
• Send optional promotional messages, only with your express opt-in consent

By submitting a form or contacting us, you consent to our collection, use, and disclosure of your personal information for the purposes described in this policy, including transactional messages (such as appointment confirmations and reminders) sent by email and SMS to the contact details you provide.

Where we offer SMS text messaging, we obtain your separate, express opt-in consent before sending any promotional or marketing SMS messages. We do not pre-check or pre-select marketing consent, and providing your mobile number is never required to purchase goods or services from us. You may withdraw your consent at any time as described in the SMS & A2P 10DLC Messaging Terms below.

Transactional contact. We may contact you by email and SMS for transactional purposes related to your request or appointment (for example, scheduling confirmations, service reminders, or follow-up questions). These messages are part of the service you requested and are not marketing messages.

Optional marketing consent. With your separate, opt-in consent, we may also send promotional emails and SMS messages about offers, seasonal services, and reminders. You may withdraw this consent at any time using the unsubscribe or STOP instructions provided.

Shack Shine Barrie (Shine Bros Inc) may send SMS/MMS text messages to the mobile number you provide. These terms describe how our SMS messaging program works and are provided in connection with A2P 10DLC messaging (Application-to-Person long-code messaging) under applicable carrier and messaging provider rules.

Types of messages we send. Transactional messages may include appointment requests, booking confirmations, scheduling reminders, service updates, and follow-ups related to your service. With your separate opt-in consent, we may also send promotional and marketing messages about offers and seasonal services.

• Message frequency: Varies. Transactional messages are sent as needed in connection with your appointment or service request. Optional marketing messages are typically limited to approximately 4 (four) messages per month.
• Message & data rates may apply: Standard message and data rates from your mobile carrier may apply to messages you receive from us.
• Sending number: Messages may be sent from (705) 702-5980 or another number associated with our local franchise. No mobile number is required to purchase goods or services from us.
• To opt out of marketing messages: Reply STOP to any marketing SMS message to cancel. You may also text STOP to our number at any time to opt out of marketing messages.
• To get help: Reply HELP to any SMS message, or contact us at barrie@shackshine.com or (705) 702-5980.
• Eligibility: SMS messaging is intended for use within Canada. You confirm that you are the owner or authorized user of the mobile number provided and that you are at least the age of majority in your province of residence.

Opting out of marketing messages does not cancel transactional messages related to an active or pending appointment. To stop all messages, you may withdraw consent and request removal of your number by contacting us at barrie@shackshine.com.

We work with third-party service providers to operate our business, including:

• A customer relationship management (CRM) and booking platform
• An SMS / A2P 10DLC messaging provider for text communications
• The Shack Shine franchisor's official online booking system
• Email messaging and website hosting/analytics providers

These providers process information on our behalf or under their own terms when you use their tools directly (such as the official booking portal). Carrier and messaging partners may collect and process message data as necessary to deliver SMS messages under A2P 10DLC program requirements. We do not sell your personal information.

This website may use cookies and similar technologies for basic functionality and website analytics. Analytics tools may collect usage data such as pages visited and device type to help us improve the site. You can control cookies through your browser settings; disabling them may affect some site features.

We take reasonable administrative, technical, and physical safeguards to protect personal information against unauthorized access, use, or disclosure. We retain personal information only as long as necessary to fulfill the purposes described above, to comply with legal obligations, to maintain records for our SMS/A2P messaging program as required by our messaging provider, or to resolve disputes.

You may ask questions about this policy or our handling of your personal information, request access to or correction of your information, or withdraw consent (including SMS marketing consent), by contacting us:

The content on this local website — including text, layout, and original copy — is provided for the Shack Shine Barrie franchise. Shack Shine branding and marks are used under franchise licence by Shine Bros Inc. Third-party trademarks and brand references belong to their respective owners.

This Privacy Policy and our handling of personal information are governed by the laws of the Province of Ontario and the federal laws of Canada, including applicable Canadian privacy legislation such as the Personal Information Protection and Electronic Documents Act (PIPEDA) and the anti-spam requirements under Canada's Anti-Spam Legislation (CASL).

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "last updated" date. We encourage you to review this page periodically.